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User:ShafferAyala629

ShafferAyala629 — Sun, 20 May 2012 04:57:55 GMT

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Q. Do I need to have to acquire a new support agreement if I switch purposes on my Cisco SRE module?
A. No. The Cisco SASU contract attached to the Cisco SRE module covers all latest and upcoming apps that might operate on that module.
Q. Do I require to purchase a new help agreement if I move apps from just one Cisco SRE module to yet another?
A. The reply is dependent on the type of Cisco SRE to which the software is shifting and regardless of whether there is presently a SASU agreement hooked up to that module. Look at a few instances:
one. If the Cisco SRE to which the app moves currently has a SASU deal connected, assist for the program would carry on.
two. If the software moves from one particular product of Cisco SRE (for instance, SRE 710 SM) that has SASU hooked up to the exact same design of Cisco SRE (for illustration, SRE 710 SM) that does not have SASU attached, as extended as you inform Cisco about the transfer a new SASU deal is not required. The terms and circumstances of the unique SASU agreement would proceed to use.
3. If the application moves from one product of Cisco SRE (for example, SRE 710 SM) that has SASU attached to a distinct model of Cisco SRE (for illustration, SRE 910 SM) that does not have SASU hooked up, you should purchase a new SASU agreement that handles the applications on the Cisco SRE 910 SM. You can utilize a credit score from the first SASU agreement toward buy of the new one. Be sure to inquire with your nearby Cisco account consultant.
Q. Does Cisco SMARTnet aid protect spares?
A. The Cisco SMARTnet deal covers the two the method and spares. You should notify Cisco, however, when you exchange a component of the router with a spare to make sure ongoing support coverage.
Q. Is the Cisco SMARTnet Company protection various for process and spare portion numbers on Cisco SRE modules?
A. No. System and spare element numbers are provided with the exact same Cisco SMARTnet Company coverage. You must notify Cisco, nevertheless, when you change a element of the router with a spare to make certain ongoing support coverage.
Q. Are multiyear assistance contracts offered for the SRE module or for the purposes?
A. Multiyear SASU contracts for applications working on SRE modules are available in 2- and three-yr renewable terms and conditions.
Q. Cisco SRE 700 and SRE 710 SM and Cisco SRE 900 and SRE 910 SM modules assist discipline-replaceable challenging disks. Does my help deal cover hard disk replacement?
A. A Cisco SMARTnet Support contract on the Cisco ISR G2 chassis contains components alternative, which include the industry-replaceable difficult drives.
Q. What is the return-resources-authorization (RMA) procedure for blank Cisco SRE modules?
A. The RMA course of action for Cisco SRE modules follows our common aid pointers. Warranty assistance is provided by the stage of sale. Buyers need to contact their authorized Cisco reseller or lover for aid. Customers who bought directly from Cisco need to get in touch with us as a result of our Client Interaction Network (CIN).
Q. What is the RMA procedure for Cisco SRE modules with preinstalled apps these kinds of as the Cisco SRE 710 shipped with Cisco Unity Convey? Will the replacement Cisco SRE 710 module be shipped with Cisco Unity Specific preinstalled?
A. The Cisco SRE module will be transported with the again blank. When you obtain the module, down load the SRE program, Cisco Unity Express in this instance, from Cisco Link On-line and install it on the blank Cisco SRE module. Use the software licenses from the authentic Cisco SRE module to activate the new program.
Q. What is the RMA procedure for Cisco SRE modules with AXP moreover a third-celebration program this sort of as a Cisco SRE 910 delivered with AXP and Infoblox Core Companies? Will the substitution Cisco SRE 910 ship with AXP and the 3rd-occasion app preinstalled?
A. The RMA method is the very same as described formerly however, unless of course usually set forth in supplemental terms to the End Consumer License Arrangement, software program from independent software sellers that is employed with the Cisco SRE modules is matter to the terms and conditions and situations of conclusion-person license agreements or very similar contracts furnished by the applicable unbiased software program vendor.
Q. Can a single chassis carry a number of SASU contracts? If so, do they all need to have to have the identical conclusion day?
A. Due to the fact a chassis can have multiple Cisco SREs, it is required to order a services contract for each, but each and every of the support orders can be put under a solitary SASU deal. The provider orders can have the very same stop date if applied to a single contract when purchasing, even if they are purchased at unique instances.
Q. Do numerous SASU contracts have to have the same end day as the Cisco SMARTnet agreement on the chassis?
A. The SASU contract and the Cisco SMARTnet agreement can have the exact same stop date, but they do not have to.

ShafferAyala629

ShafferAyala629 — Sun, 20 May 2012 04:57:46 GMT