P-MART wiki - User contributions [en]

User:LueckFall401

2012-05-20T22:12:07Z

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Q. Do I require to buy a new aid contract if I switch programs on my Cisco SRE module?
A. No. The Cisco SASU agreement connected to the Cisco SRE module addresses all latest and foreseeable future apps that may well run on that module.
Q. Do I need to have to acquire a new help deal if I transfer purposes from just one Cisco SRE module to a different?
A. The solution relies upon on the product of Cisco SRE to which the application is moving and whether or not there is currently a SASU contract attached to that module. Look at three scenarios:
1. If the Cisco SRE to which the software moves by now has a SASU agreement connected, support for the software would continue.
2. If the software moves from a single design of Cisco SRE (for instance, SRE 710 SM) that has SASU hooked up to the identical model of Cisco SRE (for instance, SRE 710 SM) that does not have SASU connected, as lengthy as you inform Cisco about the move a new SASU contract is not expected. The conditions and conditions of the original SASU contract would carry on to apply.
3. If the app moves from just one design of Cisco SRE (for example, SRE 710 SM) that has SASU hooked up to a distinct type of Cisco SRE (for case in point, SRE 910 SM) that does not have SASU connected, you should acquire a new SASU deal that handles the applications on the Cisco SRE 910 SM. You can apply a credit from the first SASU agreement towards purchase of the new just one. Be sure to inquire with your regional Cisco account representative.
Q. Does Cisco SMARTnet help cover spares?
A. The Cisco SMARTnet agreement covers the two the method and spares. You ought to notify Cisco, on the other hand, when you swap a element of the router with a spare to make certain ongoing support coverage.
Q. Is the Cisco SMARTnet Provider coverage diverse for technique and spare component quantities on Cisco SRE modules?
A. No. Technique and spare portion numbers are furnished with the very same Cisco SMARTnet Company coverage. You ought to notify Cisco, even so, when you replace a element of the router with a spare to make sure continued assistance protection.
Q. Are multiyear assist contracts readily available for the SRE module or for the programs?
A. Multiyear SASU contracts for programs managing on SRE modules are accessible in two- and 3-yr renewable phrases.
Q. Cisco SRE 700 and SRE 710 SM and Cisco SRE 900 and SRE 910 SM modules support subject-replaceable challenging disks. Does my assistance agreement go over difficult disk alternative?
A. A Cisco SMARTnet Company contract on the Cisco ISR G2 chassis involves components alternative, which include the field-replaceable hard drives.
Q. What is the return-supplies-authorization (RMA) approach for blank Cisco SRE modules?
A. The RMA process for Cisco SRE modules follows our regular assist pointers. Guarantee support is supplied by the level of sale. Customers ought to speak to their licensed Cisco reseller or companion for aid. Consumers who bought immediately from Cisco really should contact us by means of our Buyer Interaction Community (CIN).
Q. What is the RMA course of action for Cisco SRE modules with preinstalled programs these kinds of as the Cisco SRE 710 delivered with Cisco Unity Convey? Will the substitute Cisco SRE 710 module be delivered with Cisco Unity Specific preinstalled?
A. The Cisco SRE module will be transported with the back blank. When you get the module, download the SRE application, Cisco Unity Express in this illustration, from Cisco Connection Online and set up it on the blank Cisco SRE module. Use the app licenses from the first Cisco SRE module to activate the new software.
Q. What is the RMA process for Cisco SRE modules with AXP plus a 3rd-social gathering application this kind of as a Cisco SRE 910 delivered with AXP and Infoblox Core Solutions? Will the substitute Cisco SRE 910 ship with AXP and the 3rd-occasion application preinstalled?
A. The RMA process is the very same as described formerly however, unless of course otherwise established forth in supplemental terms and conditions to the Finish Consumer License Agreement, software from unbiased software program suppliers that is utilized with the Cisco SRE modules is subject matter to the conditions and situations of conclude-person license agreements or related contracts supplied by the relevant unbiased computer software vendor.
Q. Can one chassis carry numerous SASU contracts? If so, do they all need to have the identical finish day?
A. Because a chassis can have a number of Cisco SREs, it is required to purchase a provider deal for every, but just about every of the service orders can be place underneath a solitary SASU agreement. The support orders can have the very same conclusion day if used to one particular agreement when purchasing, even if they are bought at distinct moments.
Q. Do a number of SASU contracts have to have the very same finish day as the Cisco SMARTnet deal on the chassis?
A. The SASU agreement and the Cisco SMARTnet deal can have the identical end day, but they do not have to.

LueckFall401

2012-05-20T22:11:58Z