AllysCummins667: Created page with 'Every month I receive hundreds of e-mails from consumers who have been bilked out [http://www.twitter.com/The_Paul_Crane Paul Crane] - of the hard earned dollars by unscrupulous …'

AllysCummins667 — Thu, 07 Jun 2012 12:28:14 GMT

Created page with 'Every month I receive hundreds of e-mails from consumers who have been bilked out [http://www.twitter.com/The_Paul_Crane Paul Crane] - of the hard earned dollars by unscrupulous …'

New page

Every month I receive hundreds of e-mails from consumers who have been bilked out
[http://www.twitter.com/The_Paul_Crane Paul Crane] - of the hard earned dollars by unscrupulous supplement / diet pill
manufacturers. Manufacturers whove added these to monthly recurring billing
cycles without their permission. Manufacturers who dont honor their money-back
guarantees, and, while providing a 1-800 number for refunds, but dont employ a
real, breathing person to observe the dpi. These manufacturers treat their
customers with disdain, plus general, regard them only a small amount a lot more than sheep
who require to become parted from other money.

The multitude of complaints I receive involve products marketed almost
extensively via...

i) radio advertisements

ii) Internet e-mail and advertising campaigns

iii) television infomercials

The products are usually marketed by companies that do not have a regular
presence available on the market. These businesses prefer to get this sound like a good
thing (i.e., exclusive T.V. offer!, and this strategy is unavailable in almost any
stores, so order now!). However, the alternative is normally the situation. Why?
Selling through Net, T.V. or radio makes it super easy for that manufacturer
to...

a) avoid accountability towards the customer

b) still sell an inferior product to some receptive audience

To further outline the difficulties, lets create an illustration scenario with fictitious
companies X (that can sell its products in stores), and Y (which
sells online).

Suppose company X creates a new fat burning supplement product with a full money back
guarantee. They offer it in local marketplaces through well-known retailers.
Suppose you come in for the retailer and buy that new fat burning supplement. A month
later, prior to the label guarantee, you return the empty bottle for a
refund, feeling the item didnt meet your expectations.

[http://www.twitter.com/The_Paul_Crane Paul Crane] - A quality, customer focused retailer will refund your money straight away, no
questions asked (when they dont, inform you you will end up taking your business
elsewhere). That retailer will likely then demand their own refund from manufacturer.

Whats my point here?...

1) Inferior quality products threaten the area merchants credibility, and
their ability to use the neighborhood audience. In the end, no merchant who
claims to have your own interests at heart while flogging a substandard product
usually stays running a business for too long.

2) Its impossible for almost any manufacturer to prevent accountability from your
retail market. If a product yields too many refunds, the area merchant will
need to stop selling it. Like that merchant needs your repeat
business for his/her other products. In the event the merchant doesnt treat you well,
s/he loses the potential risk of losing ALL your business. Regardless, the bottom line is
that the local retailer needs to stop ordering in the manufacturer.

3) Items that generate lots of refund requests less difficult more work for the
retailer than ones that do not. Merchants will not carry this kind of product for
long.

OK, cell phone sleep issues of the coin.

Suppose company Y results in a new diet pill (covered by a 100% money-back
guarantee) and markets it via infomercials, radio ads, and the Internet. Suppose
you purchase the product, and then attempt to obtain a refund whenever you discover the
excellence of the product unsatisfactory. Heres where things get interesting...

Unlike your local merchant, who must help you stay pleased to earn your repeat
business, company Y knows its unlikely to ever read your comments again. So that it
can make it as difficult as you possibly can to obtain a refund. Its 1-800# plays an
endless loop message for 45 minutes. Its nearly impossible to get an actual human
being to talk to.

All the best having your refund.

So when you purchase products in this way, often you will get added to a recurring
billing option without your consent. Quite simply, youll receive another
bottle with the product every 30 days as well as your charge card will probably be charged
accordingly.

Again, good luck getting your refund.

Main point here?

Advertising and selling this way can make it quite simple for your manufacturer
to avoid the problem of accountability towards the customer. And a lot manufacturers use
telemarketer firms, professional warehousing and drop-shipping facilities to further
isolate themselves from experience of their potential customers. Its likely that in the event you
order this type of product, you will not get yourself a company representative on the telephone, but a
call-center employee with performance-based incentives. Is that the sort of
company youd like to sell to?

By declining to sell their products inside a local retail environment, manufacturers
have the ability to isolate themselves from the local merchants who could demand large
volumes of refunds, and threaten their business by refusing to stock a
low-quality product. Additionally, in addition, it makes it more difficult for bad
product word-of-mouth to flow amongst consumers.

So...

There are numerous recommendations I have for getting weight reducers or any other
supplements...

1) Dont purchase products advertised in the media, the radio, or the Internet unless...

a) those products CAN by bought in a nearby retailer. That way, youll have
some recourse for anyone who is unhappy using the product. Without all companies
who promise in this manner are deceptive or unethical, there is certainly greater
likelihood you may experience a problem with a merchant who advertises in this
manner and doesnt keep a local presence.

b) the item comes with a well-recognized, respectable brand company.

2) Obtain only well-recognized brand names using a established history within the
supplement industry (e.g.., MuscleTech, Isatori, Champion Nutrition, BioTest,
EAS, and so on). I am not saying the major brands always create better products.
I will be saying, however, their brand and reputation does mean something to
them, and they do recognize value of a permanent repeat customer. 9 times
out of 10, when you have a problem with an item, you are able to phone this kind of
manufacturer to get a refund directly.

[http://www.twitter.com/The_Paul_Crane Paul Crane] - Alternatively, products marketed online or in the media dont have a brand. So
no matter exactly what the reputation of that brand is, or how it resonates
with consumers, because the manufacturer will just develop a brand new one for the following
product.

3) Set up a relationship having a local or online merchant, making your entire
purchases from that merchant. Trusted, valued customers can still take their
complaints to a good merchant, that knows its in his/her interest to appear
after them.

In the long run, reducing your weight is hard enough and never have to be worried about losing
your hard earned money, too. The best option is always to purchase brand products from a
trusted local retailer.

AllysCummins667 - Revision history

AllysCummins667: Created page with 'Every month I receive hundreds of e-mails from consumers who have been bilked out [http://www.twitter.com/The_Paul_Crane Paul Crane] - of the hard earned dollars by unscrupulous …'